Refund & Returns Policy
At Cribco, we aim to deliver safe and high-quality furniture for kids. If you face any issue with your order, please review our Returns & Refund policy below.
Returns Eligibility
Returns are accepted only under the following conditions:
1. Damaged or Defective Products
If you receive a product that is damaged or defective, please inform the delivery personnel immediately at the time of delivery.
You must also report the issue within 48 hours of delivery by emailing us at support@cribco.in, along with clear photos or videos.
The issue will be reviewed within 72 hours, and an appropriate resolution will be provided (replacement, repair, or refund).
2. Wrong Product Delivered
If the product received does not match your original order or specifications, notify us immediately at support@cribco.in.
Upon verification, we will arrange a return, replacement, or refund as applicable.
3. Non-Returnable Items
Returns are not accepted for:
Customized or made-to-order furniture
Products purchased during sales or discount offers
Gift cards
Return Process
All return or refund requests are initiated only after the product is picked up from your location.
Products must be returned in their original condition and packaging.
Once the returned item reaches our warehouse and passes inspection, the refund process will begin.
Refund Policy
Approved refunds are processed within 5–7 business days after inspection.
Refunds are issued via the original payment method, NEFT, or another approved mode.
If a replacement is available but you choose a refund instead, 25% of the product value may be deducted as processing and handling charges.
Refund timelines may vary depending on your bank or payment provider.
Need Assistance?
For any questions regarding returns or refunds, please contact us:
Email: support@cribco.in
Phone: (+91) 6377701930